Privacy Policy
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website modpizza-delivery.click, place orders, or otherwise interact with our food delivery services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
We are committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Privacy Policy applies to all users of our website, mobile interfaces, and related services within the United States, and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. consumer protection regulations.
1. About Us
We operate the food ordering and delivery platform accessible at modpizza-delivery.click. As a food service and delivery business based in the United States, we process personal information in connection with your use of our website and services.
| Website | modpizza-delivery.click |
|---|---|
| [email protected] |
For all privacy-related inquiries, data requests, or concerns, please contact us at the email address listed above.
2. Information We Collect
We collect various categories of personal information depending on how you interact with our platform. The categories below outline what we may collect, why we collect it, and in what circumstances.
2.1 Personal Identification Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery address and billing address
- Date of birth (for age verification purposes)
- Username and password (stored in encrypted form)
- Payment information (credit/debit card details processed through secure third-party payment processors)
2.2 Order and Transaction Data
We collect information related to your food orders and transactions, including:
- Items ordered, customizations, and order history
- Order preferences, dietary notes, and special instructions
- Payment amounts, transaction IDs, and refund history
- Delivery timestamps and fulfillment status
- Promotional codes and loyalty rewards usage
2.3 Usage and Behavioral Data
We automatically collect certain information about how you interact with our website and services, including:
- Pages visited, links clicked, and time spent on each page
- Search queries made within our platform
- Referring URLs and exit pages
- Frequency and duration of visits
- Shopping cart activity and abandoned orders
2.4 Device and Technical Information
When you access our platform, we may collect technical data about your device and connection, including:
- IP address and approximate geolocation (city/state level)
- Browser type and version
- Operating system and device type (desktop, mobile, tablet)
- Screen resolution and language preferences
- Mobile device identifiers (IDFA or Android Advertising ID, if applicable)
- Network provider and connection type
2.5 Location Data
If you permit location access through your browser or mobile device, we may collect precise or approximate geolocation data to facilitate delivery services, suggest nearby menu options, and improve your ordering experience. You may disable location sharing at any time through your device settings.
2.6 Communications Data
If you contact us via email, chat, or our contact form, we collect:
- The content of your messages and correspondence
- Your name and contact details as provided
- Records of complaints or feedback you submit
2.7 Cookie and Tracking Data
We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 9 of this policy for full details on our cookie usage.
2.8 Information Collected from Third Parties
We may receive information about you from third-party sources, including:
- Social media platforms, if you choose to log in or share content via social accounts
- Marketing partners and data brokers (where permitted by law)
- Payment processors confirming transaction status
- Delivery partner platforms providing fulfillment updates
3. How We Use Your Information
We use the personal information we collect for the following purposes, always in accordance with applicable law and our legitimate business interests:
3.1 Providing and Managing Our Services
- Processing and fulfilling your food orders
- Managing your user account and preferences
- Facilitating secure payment transactions
- Coordinating delivery logistics and tracking
- Responding to your customer service inquiries and requests
- Issuing receipts, order confirmations, and refund notifications
3.2 Improving Our Platform and Services
- Analyzing usage patterns to improve website functionality and user experience
- Conducting internal research and development
- Testing new features and menu offerings
- Identifying and resolving technical issues and bugs
- Monitoring platform performance and security
3.3 Marketing and Communications
- Sending promotional emails, offers, and newsletters (with your consent or where permitted by law)
- Displaying personalized advertisements on our platform and third-party sites
- Notifying you about new menu items, seasonal specials, and discounts
- Administering loyalty programs, referral campaigns, and contests
- Retargeting users who have visited our website via digital advertising networks
3.4 Legal Compliance and Safety
- Complying with applicable federal, state, and local laws and regulations
- Responding to lawful requests from law enforcement or government authorities
- Detecting, preventing, and investigating fraud, abuse, or security incidents
- Enforcing our Terms of Service and other agreements
- Protecting the rights, property, and safety of our business, users, and the public
3.5 Analytics and Business Intelligence
- Aggregating and analyzing order trends, customer behavior, and revenue patterns
- Generating anonymized statistical reports for internal business planning
- Evaluating the performance of marketing campaigns and promotions
4. Sharing Your Information with Third Parties
We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:
4.1 Service Providers and Business Partners
We work with trusted third-party vendors who assist us in operating our business. These service providers are contractually obligated to handle your data only as directed by us and in accordance with applicable privacy laws. They may include:
- Payment processors (e.g., Stripe, Square, or similar) — for secure transaction processing
- Delivery and logistics partners — for order fulfillment and tracking
- Cloud hosting and infrastructure providers — for data storage and computing services
- Email and SMS marketing platforms — for sending communications
- Analytics providers (e.g., Google Analytics) — for usage analysis and reporting
- Customer support software providers — for managing customer service interactions
- Fraud detection and security services — for protecting transactions and accounts
4.2 Legal and Regulatory Disclosures
We may disclose your personal information if required to do so by law, or if we believe in good faith that such disclosure is necessary to:
- Comply with a subpoena, court order, or other legal obligation
- Respond to a request from a governmental or regulatory authority
- Protect and defend our legal rights or interests
- Investigate potential violations of our Terms of Service
- Prevent or address fraud, security, or technical issues
4.3 Business Transfers
In the event of a merger, acquisition, asset sale, reorganization, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal data via a prominent notice on our website or by email, as required by applicable law.
4.4 Aggregated and Anonymized Data
We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for industry research, marketing analytics, and other business purposes.
4.5 With Your Consent
We may share your information with additional third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or third-party loyalty integrations.
5. Data Security
We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.
5.1 Security Measures We Employ
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
- Password Hashing: User passwords are stored using industry-standard one-way cryptographic hashing algorithms and are never stored in plain text.
- Access Controls: Access to personal data is restricted to authorized personnel only, on a need-to-know basis, and subject to confidentiality obligations.
- Secure Payment Processing: We do not store full credit card numbers. All payment transactions are processed through PCI DSS-compliant payment processors.
- Regular Security Audits: We periodically review our data collection, storage, and processing practices and security measures.
- Incident Response Procedures: We maintain data breach response procedures and will notify affected users and relevant authorities in accordance with applicable law in the event of a security incident.
6. Your Privacy Rights
Depending on your state of residence, you may have certain rights with respect to your personal information under applicable U.S. law. We are committed to honoring these rights and providing you with clear mechanisms to exercise them.
6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)
If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:
| Right | Description |
|---|---|
| Right to Know | You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes of use, and the categories of third parties with whom we share your data. |
| Right to Delete | You have the right to request that we delete personal information we have collected from you, subject to certain exceptions permitted by law. |
| Right to Correct | You have the right to request that we correct inaccurate personal information we maintain about you. |
| Right to Opt-Out of Sale/Sharing | You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. |
| Right to Limit Use of Sensitive Information | You have the right to limit our use and disclosure of sensitive personal information to certain permitted purposes. |
| Right to Non-Discrimination | We will not discriminate against you for exercising any of your CCPA/CPRA rights, including by denying services, charging different prices, or providing a different level of service quality. |
| Right to Data Portability | You may request a copy of your personal information in a portable, readily usable format, to the extent technically feasible. |
6.2 General Rights for All U.S. Users
Regardless of your state of residence, all users of our platform have the following rights:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may update or correct inaccurate information through your account settings or by contacting us.
- Right to Deletion: You may request deletion of your account and associated personal data, subject to applicable legal retention obligations.
- Right to Opt Out of Marketing: You may withdraw consent to receive marketing communications at any time.
- Right to Withdraw Consent: Where we rely on your consent to process data, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
6.3 How to Exercise Your Rights
To exercise any of the rights described above, please submit a verifiable request to us using one of the following methods:
- Email: [email protected]
- Website: modpizza-delivery.click (via our contact form)
We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing. We may need to verify your identity before processing your request to protect your privacy and security. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.
6.4 Authorized Agents
California residents may designate an authorized agent to submit a privacy request on their behalf. To do so, the authorized agent must provide written permission signed by you, and we may require you to verify your identity directly with us before fulfilling the request.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account and profile information | Duration of account activity + 3 years after account closure |
| Order and transaction records | 7 years (for tax and financial compliance purposes) |
| Customer service communications | 3 years from the date of last contact |
| Marketing preferences and consent records | Until withdrawal of consent + 3 years |
| Website usage and analytics data | 26 months (anonymized thereafter) |
| Security and fraud prevention logs | Up to 5 years |
| Payment transaction data | As required by PCI DSS and applicable financial regulations |
When your personal data is no longer needed, we will securely delete or anonymize it in accordance with our data destruction procedures. In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
8. Children's Privacy
If you are under the age of 18, you are not permitted to use our platform or submit any personal information to us. We do not knowingly solicit data from or market to individuals under the age of 18.
If we become aware that we have inadvertently collected personal information from a child under 13 (or under 18 where legally required), we will take immediate steps to delete that information from our records. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will investigate and take appropriate action.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing activities. This section provides a brief overview of our cookie practices.
9.1 What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences or login status.
9.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the website to function properly, including session management, shopping cart functionality, and security features. |
| Performance/Analytics | Collect anonymized data about how visitors use our site to help us improve performance and content. |
| Functional | Remember your preferences, such as language settings, saved addresses, and customization choices. |
| Marketing/Targeting | Used to deliver relevant advertisements, track campaign effectiveness, and enable retargeting across third-party websites. |
9.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set notifications when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.
For more information about managing cookies, visit www.allaboutcookies.org. To opt out of Google Analytics tracking, visit Google Analytics Opt-out Browser Add-on.
For our full Cookie Policy, including a detailed list of all cookies used and instructions for managing your preferences, please visit our dedicated Cookie Policy page on our website.
10. International Data Transfers
Our business is primarily based in and serves customers within the United States. However, some of our third-party service providers may be located outside the United States, and your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.
Where such transfers occur, we take reasonable steps to ensure that your personal information is treated securely and in accordance with applicable data protection laws. These steps may include:
- Entering into data processing agreements with service providers that include appropriate data protection clauses
- Transferring data only to service providers located in countries that have been determined to provide an adequate level of data protection
- Ensuring that service providers implement appropriate technical and organizational measures to protect your data
By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where different data protection standards may apply.
11. Third-Party Links and Services
Our website may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to any third-party sites or services. We encourage you to review the privacy policies of any third-party platforms you visit through links on our website.
We are not responsible for the privacy practices or the content of third-party websites, and we make no representations or warranties about the privacy practices of any third party. The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices.
12. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. There is currently no universally accepted standard for how to respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may manage your tracking preferences through our cookie consent tools and by adjusting your browser settings as described in Section 9.
California residents are also informed pursuant to California's "Shine the Light" law (California Civil Code § 1798.83) that we do not share personal information with third parties for their own direct marketing purposes without your explicit consent.
13. State-Specific Privacy Rights
In addition to the rights described in Section 6, residents of certain U.S. states may have additional privacy rights under their respective state laws. We are committed to honoring applicable state privacy laws, including but not limited to:
- California: CCPA/CPRA (as detailed in Section 6.1)
- Virginia: Consumer Data Protection Act (CDPA)
- Colorado: Colorado Privacy Act (CPA)
- Connecticut: Connecticut Data Privacy Act (CTDPA)
- Utah: Utah Consumer Privacy Act (UCPA)
- Texas: Texas Data Privacy and Security Act (TDPSA)
If you are a resident of one of these states and wish to exercise your applicable privacy rights, please contact us using the information provided in Section 14. We will respond to your request in accordance with the requirements of your applicable state law.
14. Filing Complaints
If you have concerns about our privacy practices that we have not adequately addressed, you have the right to file a complaint with the appropriate regulatory authority.
14.1 Federal Trade Commission (FTC)
The FTC is the primary federal agency responsible for consumer protection in the United States, including the enforcement of privacy-related laws and regulations. You may file a complaint with the FTC at:
- Website: reportfraud.ftc.gov
- Phone: 1-877-382-4357
- Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580
14.2 California Attorney General (for California Residents)
California residents may file a complaint regarding violations of the CCPA/CPRA with the California Privacy Protection Agency (CPPA) or the California Attorney General:
- California Privacy Protection Agency: cppa.ca.gov
- California Attorney General: oag.ca.gov/privacy/ccpa
14.3 State Attorneys General
Residents of other states may file complaints with their respective state attorney general's office. Contact information for your state's attorney general can typically be found through your state government's official website.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a prominent notice on our website or send you an email notification (if you have an account with us)
- Obtain fresh consent where required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the posting of any changes constitutes your acceptance of the revised Privacy Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.
| Website | modpizza-delivery.click |
|---|---|
| Email Address | [email protected] |
| Subject Line | Privacy Policy Inquiry / Data Request |
When contacting us regarding a privacy matter or submitting a data subject request, please include the following information to help us process your request efficiently:
- Your full name and email address associated with your account
- A clear description of your request or concern
- The specific right(s) you wish to exercise (if applicable)
- Your state of residence (to ensure we apply the correct state law)
We will make every effort to respond to your inquiry within 45 days of receipt, and will keep you informed of any extensions required to fulfill complex requests.